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PRT Data Transfer

Hello. Has APP had a policy change or 'refresh' on the data that will, or will now not, be transferred when using PRT? We have started to create a new premises file for each food registration, allowing the option to merge new details into, for example, a Licenced premises, rather than Admin overwriting everything. PRT does not appear to transfer very much data any more. Would anybody have any comment or suggestions on how to config PRT to transfer all names and addresses, FHRS settings etc? ? Thanks in anticipation. Peter

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Ann Horwood

6 days ago

Hi Peter

Not that I am aware of - we regularly get duplicate Food premises and merge them. Have you tried not deleting the source record and checking? I would put a call on the Civica Service Desk and Roisin will pick it up

Hope this helps

Kind Regards

Ann

Shirley Courage

22 days ago

Header Premises and Specific Premise usage

I am having a disagreement with the service manager who says we should only have one premise record PRU with every activity linked to that one "golden record" which I do agree with in principle however, I inherited a system where we have a separate task specific premise set up and then a general premise record for everything else i.e.; for private water supply header premise the premise name would be PWS - The Old Barn and then we would have a general dwelling premise record for The Old Barn and link the two so all PWS activity takes place on the specific PWS record and anything else such as nuisance complaints etc would be recorded against the general dwelling. We also do the same for PPC, Licencing and HMOs. This helps with reporting, returns etc'. II understood this was recommended by Civica as best practice. Can anyone else ad…

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Ann Horwood

Apr 01

Hi Shirley

Hope you are OK.

We only have 1 premise record for commercial activities – Licensing, Health & Safety and Noise. Residential premises are also on the system for Health and Housing, Noise and ASB. We do have separate records if the main activity is not Food ie a newspaper staff restaurant is separate to the newspaper itself. This came to light when the kitchen of a care home was classed as low risk for Health and Safety, but the home itself was high risk. As long as everything is coded to suit and you can run reports, there is no real right or wrong; just different ways of dealing with them.

Kind Regards

Ann

Ann Horwood

January 28, 2026

Food Hygiene Reinspections FSA return

Dear All

There is another spreadsheet to complete for the FSA of reinspections carried out. Apparently, if you configure the upload to FHRS it need not be completed. I do not know how you can incorporate the information from another database to produce the upload? As far as I can see, the majority of the spreadsheet will have to be completed individually. It asks for premise information - unique ID, name, LAEMs category type and date of original rating. This is fine to get from PRR.; but it also asks for the date the reinspection was requested (SR), date new inspection was done and the score (INU). This is a hard coded spreadsheet with calculations.

Has anyone else started tackling this?

Thanks

Kind Regards

Ann

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Ann Horwood

Jan 29

Dear All

As an update. I put a call on Civica SD and the lovely Roisin responded. Apparently, this was accommodated in a document dated 2022 where UD codes can be added to the premise record. I am now busy removing data, fields to accommodate this.

Kind Regards

Ann

Jan Van-Goodwin

January 28, 2026

Apps for enterprise

We access APP via terminal servers. Our test servers have been upgraded from Office 2016 to Apps for Enterprise. I now have 10 additional documents opening the first time I open or create a word document after logging on to a server. It's the same 10 documents every time. Other people get a different number of documents opening. Has anyone else experienced this, and do you know how to stop it?

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